A MICHAEL Bublé fan is calling for an event website to be shut down after she spent more than £250 on tickets that never arrived.
Cheryl Crane bought the tickets online in November from a site called SellOutWorld.com.
The trip to London's O2 Arena was supposed to be a Father's Day surprise for her 68-year-old dad, Trevor Southwell – but she said the three tickets, totalling £262, never arrived.
Mrs Crane, 41, of Excelsior Avenue, Alvaston, said: "We all love Michael Bublé so, when I saw that he was on tour, I thought it would be a great present.
"When I went online to look for them, I did a Google search and the top two results, Ticketmaster and Ents24, had both sold out.
"So the next one down the list was this company called SellOutWorld."
Mrs Crane was told the tickets would arrive a few weeks before the June 30 show. She said: "I buy lots of tickets online so I know they never arrive straight away.
"But when we got back from holiday at the start of June and they still hadn't arrived, I started ringing them."
Mrs Crane said she was told that the tickets would be with her 48 hours before the show but was then later told that she would have to pick the tickets up from the arena itself.
She said: "I spoke to my mum and dad about it. We all agreed it sounded wrong and that we shouldn't go."
After calling the firm and receiving no compensation, Mrs Crane said she looked online and found complaints about it. She now wants other people who have not received their tickets to come forward.
She said: "I have reported this to trading standards."
She is also trying to get a refund from her credit card company.
Mike Kay, head of environmental health and licensing at Derby City Council, said: "Please ask some questions to the organisation selling the tickets before buying from them, such as do they have the tickets and am I in a queue to get them?
"If the company can't tell you this information, it is advisable that you don't buy tickets from it.
"If the total amount for the tickets is more than £100, please pay by credit card.
"If you don't get your tickets or money back, you can claim off your credit card."
The Derby Telegraph asked SellOutWorld.com for a comment via its website email, as well as ringing the number it gives on its website and three others posted on an online forum. Nobody came back.
Mrs Crane's email is cherylcrane@wykesderby.co. uk.
